PRIVACY POLICY

This Privacy Policy describes how rosslovegrove.com (the “Site” or “we”) collects, uses,  and discloses your Personal Information when you visit or make a purchase from the Site. Collecting Personal Information When you visit the Site, we collect certain information about your device, your interaction  with the Site, and information necessary to process your purchases. We may also collect  additional information if you contact us for customer support. In this Privacy Policy, we  refer to any information that can uniquely identify an individual (including the information  below) as “Personal Information”. See the list below for more information about what  Personal Information we collect and why.

Device information
• Examples of Personal Information collected: version of web browser, IP address,  time zone, cookie information, what sites or products you view, search terms, and  how you interact with the Site.
• Purpose of collection: to load the Site accurately for you, and to perform analytics  on Site usage to optimise our Site.
• Source of collection: Collected automatically when you access our Site using  cookies, log files, tags, or pixels.
• Disclosure for a business purpose: shared with our processor Webflow. Order information
• Examples of Personal Information collected: name, billing address, shipping  address, payment information (including credit card numbers, PayPal and Apple  Pay), email address, and phone number.
• Purpose of collection: to provide products or services to you to fulfil our contract,  to process your payment information, arrange for shipping, and provide you with  invoices and/or order confirmations, communicate with you, screen our orders for  potential risk or fraud, and when in line with the preferences you have shared with  
us, provide you with information or advertising relating to our products or services. • Source of collection: collected from you.
• Disclosure for a business purpose: shared with our processor Webflow and DPD  local courier service.
Customer support information
• Examples of Personal Information collected: name, billing address, shipping  address, payment information (including credit card numbers, PayPal and Apple  Pay), order number, email address, and phone number.
• Purpose of collection: to provide customer support.
• Source of collection: collected from you.
• Disclosure for a business purpose: used just by our own team.
Minors
The Site is not intended for individuals under the age of 16. We do not intentionally  collect Personal Information from children. If you are the parent or guardian and believe  your child has provided us with Personal Information, please contact us at the address  below to request deletion.
Sharing Personal Information
We share your Personal Information with service providers to help us provide our services  and fulfil our contracts with you, as described above. For example:
• We use Webflow to power our online store. You can read more about how  Webflow uses your Personal Information here: https://webflow.com/legal/privacy. • We may share your Personal Information to comply with applicable laws and  regulations, to respond to a subpoena, search warrant or other lawful request for  information we receive, or to otherwise protect our rights.
• We may share your Personal Information with our courier partners to fulfil your  order.
Behavioural Advertising
As described above, we use your Personal Information to provide you with targeted  advertisements or marketing communications we believe may be of interest to you. For  example:
• We may use Google Analytics to help us understand how our customers use the  Site. You can read more about how Google uses your Personal Information  here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google  Analytics here: https://tools.google.com/dlpage/gaoptout.
• In the future we may share information about your use of the Site, your purchases,  and your interaction with our ads on other websites with our advertising partners.  We collect and share some of this information directly with our advertising  partners, and in some cases through the use of cookies or other similar  technologies (which you may consent to, depending on your location).
For more information about how targeted advertising works, you can visit the Network  Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/ understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
• FACEBOOK - https://www.facebook.com/settings/?tab=ads
• GOOGLE - https://www.google.com/settings/ads/anonymous
Additionally, you can opt out of some of these services by visiting the Digital Advertising  Alliance’s opt-out portal at: http://optout.aboutads.info/.
Using Personal Information
We use your personal Information to provide our services to you, which includes: offering  products for sale, processing payments, shipping and fulfilment of your order, and  keeping you up to date on new products, services, and offers.
Lawful basis
Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the  European Economic Area (“EEA”), we process your personal information under the  following lawful bases:
• Your consent;
• The performance of the contract between you and the Site;
• Compliance with our legal obligations;
• To protect your vital interests;
• To perform a task carried out in the public interest;
• For our legitimate interests, which do not override your fundamental rights and  freedoms.
Retention
When you place an order through the Site, we will retain your Personal Information for our  records unless and until you ask us to erase this information. For more information on  your right of erasure, please see the ‘Your rights’ section below.
Automatic decision-making
If you are a resident of the EEA, you have the right to object to processing based solely  on automated decision-making (which includes profiling), when that decision-making has  a legal effect on you or otherwise significantly affects you.
We do not engage in fully automated decision-making that has a legal or otherwise  significant effect using customer data.
Our processor Webflow uses limited automated decision-making to prevent fraud that  does not have a legal or otherwise significant effect on you.
Services that include elements of automated decision-making include:
• Temporary denylist of IP addresses associated with repeated failed transactions.  This denylist persists for a small number of hours.
• Temporary denylist of credit cards associated with denylisted IP addresses. This  denylist persists for a small number of days.
Cookies
A cookie is a small amount of information that’s downloaded to your computer or device  when you visit our Site. We use a number of different cookies, including functional,  performance, advertising, and social media or content cookies. Cookies make your  browsing experience better by allowing the website to remember your actions and  preferences (such as login and region selection). This means you don’t have to re-enter  this information each time you return to the site or browse from one page to another.  Cookies also provide information on how people use the website, for instance whether it’s  their first time visiting or if they are a frequent visitor.
We use the following cookies to optimise your experience on our Site and to provide our  services.
Cookies Necessary for the Functioning of the Store

NAME FUNCTION_ab Used in connection with  access to admin._secure_session_id Used in connection with  navigation through a cart Used in connection with  shopping cart.cart_sig Used in connection with  checkout.cart_ts Used in connection with  checkout.checkout_token Used in connection with  checkout.secret Used in connection with  checkout.secure_customer_sig Used in connection with  customer login.storefront_digest Used in connection with  customer login._webflow_u Used to facilitate updating  customer account 

Reporting and AnalyticsNAME FUNCTION_tracking_consent Tracking preferences._landing_page Track landing pages_orig_referrer Track landing pages_webflow Webflow analytics._webflow_fs Webflow analytics._webflow_s Webflow analytics._webflow_sa_p Webflow analytics relating  to marketing & referrals._webflow_sa_t Webflow analytics relating  to marketing & referrals._webflow_y Webflow analytics._y Webflow analytics.


Webflow analytics.The length of time that a cookie remains on your computer or mobile device depends on  whether it is a “persistent” or “session” cookie. Session cookies last until you stop  browsing and persistent cookies last until they expire or are deleted. Most of the cookies  we use are persistent and will expire between 30 minutes and two years from the date  they are downloaded to your device.
You can control and manage cookies in various ways. Please keep in mind that removing  or blocking cookies can negatively impact your user experience and parts of our website  may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to  accept cookies through your browser controls, often found in your browser’s “Tools” or  “Preferences” menu. For more information on how to modify your browser settings or  how to block, manage or filter cookies can be found in your browser’s help file or through  such sites as www.allaboutcookies.org.
Additionally, please note that blocking cookies may not completely prevent how we share  information with third parties such as our advertising partners. To exercise your rights or  opt-out of certain uses of your information by these parties, please follow the instructions  in the “Behavioural Advertising” section above.
Do Not Track
Please note that because there is no consistent industry understanding of how to respond  to “Do Not Track” signals, we do not alter our data collection and usage practices when  we detect such a signal from your browser.
Changes
We may update this Privacy Policy from time to time in order to reflect, for example,  changes to our practices or for other operational, legal, or regulatory reasons.
Contact
For more information about our privacy practices, if you have questions, or if you would  like to make a complaint, please contact us by e-mail at [email protected] Last  updated:19/06/2021
If you are not satisfied with our response to your complaint, you have the right to lodge  your complaint with the relevant data protection authority. You can contact your local data  protection authority, or our supervisory authority here:  https://ico.org.uk/make-a complaint/